Terms of Service

The Platform is designed to guide school students and early-stage founders through the process of ideation, validation, and startup execution. XENTRO does not guarantee business success, investment outcomes, academic admission, or employment.

XENTRO does not act as an investment advisor, employment agency, or recruiter. We do not make funding decisions, hiring decisions, or represent Users to third-party investors or employers.

Mentors on the Platform are independent professionals. Their opinions, advice, and feedback represent their own views and do not constitute professional legal, financial, or business advice.

The Platform may integrate with or link to third-party services. Those platforms are governed by their own terms. Your use of such platforms is at your own discretion and risk.

To access most features, you must create an account with accurate, complete, and current information.

You are responsible for maintaining confidentiality of your login credentials. Notify us immediately at security@xentro.in if you suspect unauthorised access.

The Platform is open to school students, early-stage founders, and professionals registering as Mentors. Users below the age of 18 must obtain parental or guardian consent prior to registration.

You represent and warrant that all information you submit is truthful, accurate, and not misleading. You will promptly update any inaccuracies.

You will not submit false startup information, misrepresent your qualifications or business status, or use the Platform to make misleading representations.

All fees are in Indian Rupees (INR) unless otherwise stated and are non-refundable except as provided in Section 6.

Unless otherwise specified, subscriptions automatically renew at the end of each billing period. You may disable auto-renewal at any time before the end of the current term.

Overdue amounts may accrue interest at 1.5% per month (or the maximum permitted by applicable law) along with reasonable collection costs.

All fees are exclusive of applicable taxes including GST. You are responsible for all taxes applicable to your use of the Platform.

Initiating a chargeback without first providing XENTRO a reasonable opportunity to resolve the issue is a material breach of this Agreement.

You can request a Refund within 24 hours . Return will be processed within 2-4 days

Refund will be processed and "credited" within 7-10 working days.

One-time services delivered by Mentors or coaches (e.g., pitch reviews, profile audits) that have been commenced or delivered are non-refundable.

If dissatisfied, your primary remedy is the pro-rata refund described above. You agree not to seek full refunds or additional damages beyond what is provided in this section.

Cancellations take effect upon written confirmation from XENTRO. Pending tasks or sessions may be paused or stopped immediately.

If we terminate your access due to your breach of this Agreement, no refund will be issued.

We process User Content solely to provide the Services, improve platform safety, comply with applicable law, and as otherwise permitted in our Privacy Policy.

We implement reasonable administrative, technical, and physical safeguards to protect User Content, including access controls and encryption. No method of transmission or storage is 100% secure.

If we become aware of unauthorised access to User Content, we will notify you without undue delay, describe the known facts, and take reasonable steps to mitigate the incident.

XENTRO's total liability for any security incident shall not exceed the greater of (i) the fees you paid in the three months immediately preceding the event or (ii) INR 10,000.

You may request deletion of specific User Content at any time. We will fulfil deletion requests within a reasonable period unless retention is required by law.

Our collection and use of personal data is governed by our Privacy Policy. For a Data Processing Addendum, contact privacy@xentro.in.

XENTRO owns all rights in and to the Platform, including its software, design, learning content, algorithms, templates, workflows, and branding. Nothing in this Agreement transfers any ownership of XENTRO's IP to you.

You retain ownership of all User Content you submit. By submitting User Content, you grant XENTRO a non-exclusive, worldwide, royalty-free licence to host, store, display, and process your content solely to provide the Services.

By publishing a startup profile on the Showcase, you grant XENTRO permission to display your startup's name, description, and summary publicly in accordance with your privacy settings.

Any feedback, suggestions, or ideas you share with XENTRO may be used by us freely and without obligation or compensation to you.

Each party represents that it has the legal right and authority to enter into this Agreement.

You warrant that: (a) you have the right to submit all User Content you provide; (b) your use of the Platform will comply with applicable laws; (c) all information you submit is truthful and not misleading.

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. XENTRO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

This Agreement begins on the date you register or first use the Platform and continues until terminated by either party.

You may terminate your account at any time by deactivating it through Platform settings or by contacting hello@xentro.in. Refund eligibility will be assessed under Section 6.

We may suspend or terminate your access immediately if you breach this Agreement, engage in fraud or abuse, or if required by law.

Upon termination, your right to access the Platform ceases. Sections 9, 10, 11, 12, and 14 will survive termination.

This Agreement is governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation for 30 days. If unresolved, disputes may be submitted to arbitration under the Arbitration and Conciliation Act, 1996 of India.

This Agreement, together with our Privacy Policy and any applicable Order, constitutes the entire agreement between you and XENTRO with respect to the Platform.

Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.

If any provision is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Failure by XENTRO to enforce any provision shall not constitute a waiver of our right to enforce it in the future.

You may not assign or transfer your rights without our prior written consent. XENTRO may assign this Agreement in connection with a merger, acquisition, or sale of assets.